Privacy Policy

At Fridgeman Services, we value your privacy and are committed to protecting any personal information you share with us. This Privacy Policy outlines how we collect, use, and protect your data in line with the Australian Privacy Act 1988 (Cth).

Our website address is: https://fridgemanservices.com.au

1. What We Collect

We may collect the following personal information when you contact us or use our services:

• Your name
• Contact details (phone number, email, address)
• Appliance type, brand, and issue description
• Any additional information provided via forms, phone, or email

We also collect non-identifiable data about how users interact with our website (see Section 4 below).

2. How We Use Your Information

Your information is used to:

• Respond to enquiries and quote requests
• Schedule and deliver fridge repair services
• Issue invoices and provide service updates
• Improve our services and customer experience

We do not sell, rent, or trade your personal information.

3. How We Store & Protect Your Information

All personal data is stored securely and only accessed by authorised team members. We take reasonable steps to protect it from misuse, interference, and unauthorised access.

4. Use of Cookies & Analytics

Our website uses cookies and similar technologies to improve functionality and measure performance. We use:

• Google Analytics to understand how visitors use our website
• Google Ads (and may use Microsoft/Bing Ads in future) to display relevant ads based on your visit to our site

These services may collect:

• Device information (browser, operating system)
• Pages visited, time spent on site, and actions taken
• IP addresses (for general location insights)

This data is non-personally identifiable and used only to improve website performance and advertising relevance. You can manage or disable cookies through your browser settings.

5. Third-Party Disclosure

We only share your information with third parties where necessary—for example, to:

• Order parts from suppliers or manufacturers
• Assist with LG warranty claims (for LG customers)
• Use trusted platforms for marketing and customer service

All third-party services we use are required to meet strict data protection standards.

6. Access, Updates & Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Ask for corrections or updates
• Request deletion of your information (unless legally required to retain it)

To make a request, simply contact us using the details below.

7. Contact Us

For privacy-related questions or to access your personal information, please contact:

Fridgeman Services
Eden Hill, WA 6054
admin@fridgemanservices.com.au
(08) 628 55 621